Right of withdrawal

 

RETURN FORM

An already installed and used flap control is excluded from the right of withdrawal.
  • INFORMATION ABOUT YOUR RIGHT OF CANCELLATION

For distance selling contracts, consumers have a right of withdrawal in accordance with Section 355 of the German Civil Code (BGB). As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following cancellation policy:

CANCELLATION POLICY / RIGHT OF CANCELLATION

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Alpha Customs, Luis Alexander Schaller, Rosenstraße 2, 89584 Ehingen, Fax: +49 7391-7639267, Email: mail@alphacustoms.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

CONSEQUENCES OF CANCELLATION

If you revoke this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

FAIL OR PREMATURE EXPIRATION OF THE RIGHT OF CANCELLATION

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

ATTACHMENT: SAMPLE FOR THE CANCELLATION FORM

according to Appendix 2 to Art. 246a § 1 Para. 2 Sentence 1 No. 1 and § 2 Para. 2 No. 2 EGBGB

(If you want to cancel the contract, please fill out this form and send it back.)

Alpha Customs

Luis Alexander Schaller

Rosenstrasse 2

89584 Ehingen

mail@alphacustoms.de

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of the consumer(s):
  • Date:
  • Signature of the consumer(s) (only for paper notification)
    (*) Delete what is not applicable

To make the cancellation process easy, please feel free to contact our support team:

Email: mail@alphacustoms.de

A prior agreement on the return via the email address stated in the cancellation policy makes it easier for us to allocate the shipment. Alpha Customs also points out that prior coordination is not a prerequisite for the exercise of the right of withdrawal.